Privacy Policy

Last updated: 1 September 2026

This Privacy Policy describes how Xelmerot AI Ltd ("we", "us", "our") collects, uses and protects personal information provided by users of the Xelmerot AI platform and website at xelmerot.uk. Please read this policy carefully before submitting any personal information through the platform or its contact channels.

1. Data Controller

The data controller for all personal data collected through the Xelmerot AI platform and website is:

Xelmerot AI Ltd
12 Finsbury Square
London, EC2A 1PX
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0312

2. Information We Collect

We may collect the following categories of personal information when you use the platform or submit a contact or access request:

  • Full name and email address provided via the contact form or access request process.
  • Phone number, where voluntarily provided.
  • The content of messages submitted through the contact form.
  • Technical data including IP address, browser type, operating system and usage activity collected automatically when you visit the website.
  • Information you provide during the platform onboarding process following an approved access request.

3. How We Use Your Information

We use collected personal information for the following purposes:

  • To respond to enquiries and contact form submissions.
  • To process and review platform access requests.
  • To provide platform access credentials and onboarding guidance to approved users.
  • To deliver platform features and maintain the security of the digital workspace.
  • To comply with legal obligations applicable in the United Kingdom.
  • To improve the platform and understand how users interact with its features.

4. Legal Basis for Processing

We process personal data on the following legal bases:

  • Legitimate interests: to respond to enquiries and operate the platform securely.
  • Contract performance: to provide platform access and support to approved users.
  • Legal obligation: where processing is required by applicable law.
  • Consent: where explicitly provided by you, for example when subscribing to updates.

5. Data Sharing

We do not sell, rent or trade your personal data to third parties. We may share information with service providers who assist us in operating the platform, subject to appropriate data processing agreements. We may also disclose data where required by law or to protect the rights and safety of the platform and its users.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 24 months. Platform user data is retained for the duration of the access relationship and for a reasonable period thereafter.

7. Your Rights

Under applicable UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data in certain circumstances.
  • Object to or restrict the processing of your data.
  • Request portability of your data in a structured, machine-readable format.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at [email protected] or write to us at the address above.

8. Cookies and Tracking

The Xelmerot AI website may use cookies and similar technologies to support the operation of the platform and improve user experience. Technical cookies necessary for the website to function are used without requiring your consent. Other cookies, where used, will be subject to your preferences.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. However, no digital system is entirely without risk and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

11. Contact and Complaints

For questions about this policy or our data practices, contact us at [email protected] or +44 20 7946 0312. If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.